Frequently Asked Questions

There are a couple ways to start a case:

If you run into any issues while booking a case, email us at hello@offtherecord.com or call us at 1 (844) 687-2946. If possible, please include a photo of your ticket when you email us.

It may seem that the easy thing to do is to pay your ticket and be done with it. But here’s the thing - you wont just be done with it. That ticket will follow you around for at least the next three years! Here's what happens when you plead guilty and pay your ticket:

On average, if you get just one traffic ticket on your record, your insurance premiums will go up by $300 per year for the next three years! Drivers often call us to say they regret not fighting their ticket when they had the chance. One driver called to tell us her insurance premiums had gone up by $75/month after her first ticket! (We were shocked too!)

Many jobs require a clean driving record. For the rest of us, a clean driving record provides peace of mind.

If you think one traffic ticket is bad, wait and see what happens when you get two or three. Your insurance company may decide to stop your coverage and you might be at risk of losing your license. One reason lawyers recommend fighting every traffic ticket is to add a cushion in case you get a traffic ticket in the future.

When an officer pulls you over, he or she is less likely to give you a ticket if you have a clean driving record. Believe it or not, most cops don’t want to be the first one to give you a ticket (It's a psychological thing). If the officer sees that you already have a ticket on your record, you're toast.

In order to avoid all these negative consequences, always choose to fight your tickets!

If you do a Google search, you'll find plenty of lawyers offering to fight your ticket for you. We might be biased, but we think our service is far superior than anything else out there. Here's why:

We work hard to make sure we have the most competitive fees available anywhere. If you find a lawyer with a more competitive legal fee, let us know. We may be able to price match.

We'd never want you to be worse off for fighting your ticket. This is why we and our partner attorneys have introduced a money back guarantee. For most tickets, if your case is not resolved successfully, you'll get a full refund. You'll know whether or not your ticket is eligible for our money back guarantee before you book a case.

When you book a case with Off The Record, we'll make sure that you remain satisfied throughout the process. It's also worth noting that the lawyers we work with agree to a certain level of customer service commitment. Customer service is of utmost importance to us and we only work with lawyers who are willing to meet those same standards.

You'll be able to start a case in under a minute. Here's how it works. Once you've started a case, you'll receive real time updates and you'll be able to manage your case online from start to finish. No need to mail in your ticket and no office visits. Of course, if you prefer to talk to your lawyer on the phone, that wont be a problem.

We don't just match you to any lawyer, we match you to an experienced traffic attorney who's got a great track record in the court where your ticket will be contested. We've collected years worth of data and we know which lawyers are successful (and which aren't) in each court we serve. Keep in mind that for most tickets, we offer a full refund if your case is not successful. So we do our best to match you to the right lawyer.

If you are found guilty of the original violation, we will issue you a full refund of the legal fee that you paid. Here's the details:

You will receive a full refund if:

You will not receive a refund if:

Please check out our full money back guarantee for more information.

Yes. We only work with traffic attorneys who have years of experience fighting traffic infractions. Many of the attorneys we work with practice traffic law exclusively.

At Off The Record, we keep track of all case outcomes so we know which lawyers are successful in each court we serve. We use this data when we match you to a lawyer. This is how we've been able to achieve a 97% success rate nationally.

Yes you can! Once you’ve booked a case, you’ll have 24 hours to change your mind and receive a full refund. Once the 24 hours have passed, you will no longer be able to cancel. An experienced attorney starts working on your case as soon as it is submitted.

No, unfortunately no lawyer can guarantee a specific outcome. We hate it when it happens, but sometimes the ticket will be found committed and the driver will be found guilty. Here is what we do promise:

When you plead guilty and pay a traffic ticket fine, that ticket will stay on your driving record for 3 - 5 years. Your insurance premiums will likely increase, and you will be dealt with more harshly if you get future tickets. Here are the possible outcomes when you fight your traffic ticket:

If you have a spotless record, or if your ticket has errors or inconsistencies, there’s a good chance that your lawyer may be able to get the ticket completely dismissed. When this happens, you won’t have to pay a fine and the ticket will never show up on your record. It will be as if it never happened.

If your ticket does not have any errors, or if the judge and prosecutor have enough evidence to believe that you committed the infraction, then your lawyer will negotiate with the judge and prosecutor to reduce the charge to a non-moving violation (like a parking ticket). When this happens, you'll likely have to pay a fine, but the ticket will not go on your driving record. Your lawyer may be able to argue for a lower fine, but the real savings is that your insurance premiums will not increase because of this ticket, and future tickets will not have a compound effect.

If you received the ticket in a state with a point system, your lawyer may be able to get the number of points associated with your ticket reduced. Getting the number of points reduced will minimize the impact the ticket has on your driving record and insurance premiums. It may also result in a lower fine and prevent possible license suspension.

Some states have a deferral program. Deferring a ticket means that the court is willing to turn a blind eye to the ticket if you don’t get another one for a certain period of time. Deferred tickets do not appear on your driving record. Traffic lawyers, including the ones Off The Record works with, usually use this as a last resort.

Obviously, we hate it when this happens. While the vast majority of drivers who contest a ticket get a favorable outcome, sometimes nothing can be done to avoid the full penalty. Our lawyers will fight hard to avoid this scenario, but it is always a possibility. When this happens, you’ll have to pay your original ticket fine and the ticket will go on your driving record. The good news is that if you contested your ticket through OTR and your ticket was eligible for our money back guarantee, we'll issue you a full refund

We use a proprietary algorithm to match you with a local, qualified attorney. While we don’t share exactly how the algorithm works, here are the major aspects that the algorithm considers when matching you with an attorney:

We want to find you a lawyer who is close to or familiar with the court where you received your ticket. We will only match you with an attorney who has specifically indicated they handle tickets in the court where you have received a ticket.

We take results seriously. We will match you with an attorney with the best record of success in the court where you received your ticket. You can read more about how we define success in our money back guarantee.

Results matter but so does communication and “bedside manner.” We give significant weight to the customer service marks that prior Off The Record customers gave to their attorneys.

If we have multiple attorneys with similar success rates and customer service ratings in the court where you received your ticket, our platform will match you with the attorney with the most competitive fee.

Finally and most importantly, our matching is always subject to availability. While we actively review attorneys and remove those who do not meet our expectations, every attorney isn’t available for every case. We will match you to the best (as determined by our algorithm) available attorney.

Our matching algorithm takes a number of factors into consideration when matching your ticket to a lawyer. The goal is to match you with the lawyer that has a great chance of being successful. We base this on actual data, and we've gotten really good at it.

With that said, if you want to work with a specific lawyer, email us at hello@offtherecord.com and we’ll make it happen.

We would be flattered. You and your lawyer would need to create an account. We’ll setup the rest for you. Email us at hello@offtherecord.com.

You’ll also get a little thank you gift for referring a new lawyer to us.

Of course! Once you’ve booked a case, you’ll be able to message your lawyer directly through your Off The Record account. You’ll also have access to your lawyer's phone number and email address. Your lawyer will contact you within one business day of you booking a case.